Be My Guest – Hotel Courses

hotel CourseBe My Guest – Hotel Course

This 2-day course is suitable for in- and pre-service students and deals with the many situations from the front desk to the restaurant in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests’ problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. The course focuses on improving fluency, accuracy and vocabulary with a strong emphasis on pronunciation. •

It includes:

  • Introductions and check-in
  • The hotel bedroom, bathroom and porter
  • Services in the hotel
  • Location of facilities
  • Room services, problems and solutions
  • Taking bar orders
  • In the restaurant
  • Places to visit
  • Enquiries and using the phone
  • Check-out